diff --git a/scripts/bot/index.coffee b/scripts/bot/index.coffee
index 17e78015daf87e834a42d21ae10a085897b47647..6f4e3cdff14da30caba90d466a25be9901151d63 100644
--- a/scripts/bot/index.coffee
+++ b/scripts/bot/index.coffee
@@ -51,7 +51,6 @@ sendWithNaturalDelay = (msgs, elapsed=0) ->
cb?()
, delay
-
# check these
livechatTransferHuman = (res) ->
setTimeout ->
diff --git a/training_data/catbot-en.yml b/training_data/catbot-en.yml
index 3d2c3e7298501eef65996361f2dd84676947200c..b2fc01ca71ee5b6bccfd13fa224b648b41ca0a02 100644
--- a/training_data/catbot-en.yml
+++ b/training_data/catbot-en.yml
@@ -2,23 +2,8 @@ trust: .9
interactions:
# Greetings
- - name: greeting-hi
- expect:
-
- answer:
- - Hi, $user.
- - Just to let you know, I am a chatbot. I am trained to answer stuff
- - |
- Please select a subject of your interest:
- - Portfolio
- - Support
- - Cloud services
- - The Rocket.Chat
- event: respond
- type: block
-
- - name: greeting-hello
+ - name: greeting-hi
expect:
- hello
- hello bot
@@ -33,117 +18,587 @@ interactions:
- hey bot
- hiii
- hey you
+ - howdy
answer:
- |
Hello =), my name is CatBot, I'm an experimental ChatBot built in Rocket.Chat.
- I know a lot of stuff about installation, support plans, competitors, and stuff like that...
- but if you need real support please contact my fellow humans in support@rocket.chat.
+ You can ask me stuff about:
+ - RocketChat Installation
+ - Support Plans
+ - Product Features
+ - Cloud Services
+ - Development and White Labeling
+ - Partnership
+ - Please select a subject of those or
+ - if you need to talk to a real person, just need to ask me and I'll transfer you to a fellow human.
+ next:
+ interactions:
+ - install-intro
+ - support-intro
+ - product-intro
+ - cloud-intro
+ - development-intro
+ - partnership-intro
+ - livechat-transfer
+ trust: .9
+ error:
+ - greetings-error
+ event: respond
+ type: block
+
+ - name: livechat-transfer
+ expect:
+ - transfer me
+ - want to talk to a person
+ - wann talk to a human
+ - call me your supervisor
+ - call a person
+ - call a human
+ - transfer to a person
+ answer:
+ - Ok, I'm transfering this to a real person.
+ - one moment please.
+ event: respond
+ action: tranfer
+ type: block
+
+ - name: greeting-help
+ expect:
+ - help me
+ - get support
+ - found a bug
+ answer:
- |
- Hey! Nice to meet you, my name is Catbot and I'm here to help
- You can ask me stuff about rocket.chat, product review, pricing, support,
- but if you need something too specific, you might prefer the support@rocket.chat e-mail guys =)
- - Hi you, just to let you know, I am a chatbot. I am trained to answer questions about Rocket.Chat only =D
- - Hi human, so I'm a chatbot, I might be able to help you with information about the product, pricing, installation, but if you need a human try support@rocket.chat
+ Need some help? You can find assistance in:
+ - Support Channel (https://open.rocket.chat/channel/support)
+ - Support E-mail support@rocket.chat
+ - Developers Channel (https://open.rocket.chat/channel/dev)
+ - GitHub Community (https://github.com/RocketChat/Rocket.Chat/issues)
+ if you need to talk to a real person, just need to ask me and I'll transfer you to a fellow human.
event: respond
- type: random
+ type: block
- - name: greeting-how-are-you
+# RocketChat Installation
+
+ - name: install-intro
+ level: installation
expect:
- - How are you?
- - How are doing?
- - All good?
- - How are you feeling?
+ - Installation
+ - how to install
+ - problems installing
+ - how to deploy
answer:
- - I am great, $user. Everything is peaceful around here...
- - How can I be useful to you?
+ - "Cool! About Rocket.Chat's install, you may choose one of the following methods:"
+ - |
+ - Rocket.Chat Cloud
+ - PaaS Deployments
+ - Docker Containers
+ - Manual Installation
+ - Automation Tools
+ - Updating
+ - Minimum Requirements
+ - Want to know more about any of those methods?
+ next:
+ interactions:
+ - install-rc-cloud
+ - install-paas
+ - install-docker
+ - install-manual
+ - install-automation
+ - install-updating
+ - install-requirements
+ - install-return
+ trust: .9
+ error:
+ - install-error
event: respond
type: block
- - name: greeting-miss-you
+ - name: install-rc-cloud
+ level: installation
expect:
- - long time no see
- - I missed you
- - did you miss me
- - so long
- - do you remember me
+ - Rocket.Chat Cloud
+ - Cloud Services
+ - my instance in your cloud
answer:
- - I missed you too...
- - $user! It's been a while!
- - I was starting to think you wouldn't remember me anymore =)
+ - you can have your full featured trial at RocketChat cloud,
+ - checkout at https://rocket.chat/cloud
+ context: clear
event: respond
- type: random
+ type: block
- - name: greeting-answer
+ - name: install-paas
+ level: installation
expect:
- - I'm fine
- - I'm good
- - I'm great
+ - PaaS Deployments
+ - AWS deploy
+ - heroku Deployments
+ - bluemix ibm deploy
+ - platform service deploy
answer:
- - cool =)! How can I help you?
- - That's great!
- - Awesome
+ - You can have your Rocket.Chat instance deployed in your favorite server
+ - like AWS, DigitalOcean, Heroku, Bluemix or Sandstorm...
+ - Check it out at https://rocket.chat/docs/installation/paas-deployments/
+ context: clear
event: respond
- type: random
+ type: block
- - name: greeting-thankful
+ - name: install-docker
+ level: installation
expect:
- - Thanks
- - Thank you
- - awesome Thanks
- - thks
- - thank you very much
+ - Docker Containers
+ - deploy with docker
+ - docker images
answer:
- - you're welcome =) there is anything else?
- - great! if you need something else please feel free to ask
- - cool, glad to help.
+ - Want to deploy with Docker?
+ - Checkout our docs in https://rocket.chat/docs/installation/docker-containers/
+ - and don't forget to visit our oficial Docker Image repository in
+ - https://store.docker.com/images/rocketchat
+ context: clear
event: respond
- type: random
+ type: block
- - name: greeting-morning
+ - name: install-manual
+ level: installation
expect:
- - good morning
- - morning
- - morning bot
- - good morning bot
+ - Manual Installation
+ - Debian
+ - Centos
+ - ubuntu
+ - opensuse
answer:
- - Hello, $user. I wish you a great day!
- - Good morning, $user. How's the weather outside?
- - It's a beatiful day to surf on the internert
- - So great, $user ;)
- - It's all better now that you got here, $user
+ - If you want to perform a manual install,
+ - In a Mac, Windows or Linux server,
+ - please checkout our docs in https://rocket.chat/docs/installation/manual-installation/
+ context: clear
event: respond
- type: random
+ type: block
- - name: greeting-afternoon
+ - name: install-automation
+ level: installation
expect:
- - good afternoon
- - afternoon
- - good afternoon
+ - Automation Tools
+ - Ansible install
+ - Openshift install
+ - Vagrant installation
answer:
- - Hellos, $user! i wish you a fantastic afteroon!
- - Good afternoon, $user. Did you have lunch already?
- - It's a beautiful afternoon for a quick sleep mode ;)
- - Good afternooooon, $user!
- - $user, I was starting to miss you already
+ - we love automation tools, everything you must know about deploying Rocket.Chat with automation is in
+ - https://rocket.chat/docs/installation/automation-tools/
+ context: clear
event: respond
- type: random
+ type: block
- - name: greeting-night
+ - name: install-updating
+ level: installation
expect:
- - good night
- - good night
- - good night
- - good evening
- - night
- - evening
- - good night
+ - Updating RocketChat
+ - server update
+ - upgrade services
answer:
- - A very good night to you as well, $user!
- - Good night, $user!
- - It is truely a good night, $user
+ - Is always good to be up to date. Take a look at Rocket.Chat's releases
+ - https://github.com/RocketChat/Rocket.Chat/releases
+ - Your upgrade strategy depends on the kind of installation that you have.
+ - If you need any more help with that, please jump into https://open.rocket.chat/channel/support
+ context: clear
+ event: respond
+ type: block
+
+ - name: install-requirements
+ level: installation
+ expect:
+ - Minimum Requirements
+ - server specs
+ - minimum resources
+ - how many cpus ram memory disk size
+ answer:
+ - For the minimum server requirements, you can visit https://rocket.chat/docs/installation/minimum-requirements/
+ - there you will find the specs for a minimum installation
+ context: clear
+ event: respond
+ type: block
+
+ - name: install-return
+ level: installation
+ expect:
+ - go back
+ - get back
+ - that is not what I am looking for
+ - return
+ - reset
+ - it's not that
+ answer:
+ - ok, let's get back on the main subjects
+ context: clear
+ event: respond
+ type: block
+
+ - name: install-error
+ level: installation
+ answer:
+ - Sorry, I couldn't understand what you said, please choose one of the installations topics, or `return` to the main topics
+ - I don't understand, please choose one of the installation topics, or `get back` to the main topics
event: respond
type: random
+#Support Plans
+
+ - name: support-intro
+ level: support
+ expect:
+ - Support Plans
+ - help and support
+ - subscription
+ - paid support
+ - service level agreement
+ answer:
+ - |
+ About the support plans, I can help you to find:
+ - Free community support
+ - Paid Enterprise support
+ - Reporting bugs
+ next:
+ interactions:
+ - support-free
+ - support-paid
+ - support-bugs
+ trust: .9
+ error:
+ - support-error
+ event: respond
+ type: block
+
+ - name: support-free
+ level: support
+ expect:
+ - Free community support
+ - community channels
+ - free help and support
+ answer:
+ - we have a great community, they're contribution and support are awesome.
+ - |
+ checkout some channels in https://open.rocket.chat/:
+ - #support channel for help with general Rocket.Chat
+ - #ubuntu-snap channel for help with snap installs
+ - #desktop channel for help with the desktop client
+ - #hubot channel for help with hubot scripting
+ - #dev channel for developers needing help developing new features
+ - just keep in mind that this support is provided by other members in their own free time, so please be patience.
+ event: respond
+ type: block
+
+ - name: support-paid
+ level: support
+ expect:
+ - Paid Enterprise support
+ - paid support
+ - Enterprise Plans support
+ - support with sla
+ - service level agreement support
+ answer:
+ - if you can't wait for community support, we are here to help you.
+ - For enterprise chalenges we offer a 24/7/365 support plan,
+ - with advanced security patches releases and tunning services.
+ - If you need a quotation please e-mail us at sales@rocket.chat
+ event: respond
+ type: block
+
+ - name: support-bugs
+ level: support
+ expect:
+ - Reporting bugs
+ - finding bugs
+ - solve bugs
+ answer:
+ - if you want to report a found bug, please go to https://github.com/RocketChat/Rocket.Chat/issues
+ - and open a new issue, describing the bug that you found.
+ event: respond
+ type: block
+
+ - name: support-error
+ level: support
+ answer:
+ - sorry, I don't understand, are we still talking about support?
+ - if no, please let me know if you wanna `go back` to the main topics.
+ event: respond
+ type: block
+
+ - name: support-return
+ level: support
+ expect:
+ - go back
+ - get back
+ - that is not what I am looking for
+ - return
+ - reset
+ - it's not that
+ answer:
+ - ok, let's get back on the main topics.
+ context: clear
+ event: respond
+ type: block
+
+# Product Features
+
+ - name: product-intro
+ level: product
+ expect:
+ - Product Features
+ - product specifications
+ - product specs
+ - features
+ - specifications
+ - about rocketchat
+ answer:
+ - |
+ About the product, I can tell you a lot of cool things about Rocket.Chat
+ tell me what you want to know:
+ - Connecting to a new server
+ - Mobile Apps
+ - Voice and Video Calls
+ - Mensaging
+ - Channels
+ - End to End Encryption
+ - Bots and Integrations
+ - Price and Licenscing
+ - Usage and Limits
+ - Experiment Demo
+ next:
+ interactions:
+ - product-connecting
+ - product-mobile
+ - product-voice
+ - product-mensaging
+ - product-channels
+ - product-encryption
+ - product-bots
+ - product-price
+ - product-usage
+ - product-demo
+ trust: .9
+ error:
+ - product-error
+ event: respond
+ type: block
+
+ - name: product-connecting
+ level: product
+ expect:
+ - Connecting to a new server
+ - can I coonect to mor servers
+ - connect more servers
+ answer:
+ - did you know you can connect to more than one RocketChat server from your device?
+ - check it out how by taking a look in this link https://rocket.chat/docs/user-guides/connecting-to-a-server/
+ event: respond
+ type: block
+
+ - name: product-mobile
+ level: product
+ expect:
+ - Mobile Apps
+ - android app
+ - iOS app
+ - App Store
+ - google play
+ - windows mobile
+ answer:
+ - we have native apps for iOS and Android, you can download them in the stores, by searching for Rocket.Chat+
+ - the plus (+) stands for better performance
+ event: respond
+ type: block
+
+ - name: product-voice
+ level: product
+ expect:
+ - Voice and Video Calls
+ - calling from rocketchat
+ - videconference
+ - call my friends
+ answer:
+ - yes, Rocket.Chat comes with WebRTC support, wich means that you can freely call to other users,
+ - and even make video conferences.
+ - Check it out in https://rocket.chat/docs/user-guides/voice-and-video-calls/
+ event: respond
+ type: block
+
+ - name: product-mensaging
+ level: product
+ expect:
+ - Mensaging
+ - how mesaging works
+ - can i edit mesages
+ - send audio mesages
+ - record video mesages
+ answer:
+ - about mensaging, we have a lot of cool stuff in Rocket.Chat
+ - editing messages, notifications, attachments, audio, video and much more...
+ - please take a look at our user guides if you're interested
+ - https://rocket.chat/docs/user-guides/messaging/
+ event: respond
+ type: block
+
+ - name: product-channels
+ level: product
+ expect:
+ - Channels
+ - public Channels
+ - private Channels
+ - channel functions
+ - channel configuration
+ answer:
+ - you can get to know all about channels by reading our user guides
+ - https://rocket.chat/docs/user-guides/channels/
+ event: respond
+ type: block
+
+ - name: product-encryption
+ level: product
+ expect:
+ - End to End Encryption
+ - off the record
+ - security encrypted message
+ answer:
+ - Our chat is safely secured. If you want to make sure you are using encryption access the off-the-record conversations on the key symbol on the left part of your chat screen.
+ - After activating this little key, no one will be able to steal your information.
+ event: respond
+ type: block
+
+ - name: product-bots
+ level: product
+ expect:
+ - Bots and Integrations
+ - do you have some Bots
+ - does it integrate with
+ answer:
+ - Rocket.Chat has a lot of integrations and bots,
+ - you can check it out in https://github.com/RocketChat/Rocket.Chat.Integrations
+ - to get to know some integrations scripts for webhooks
+ - And of course, you can always connect any Hubot script to our internal hubot.
+ event: respond
+ type: block
+
+ - name: product-price
+ level: product
+ expect:
+ - Price and Licenscing
+ - how much it costs
+ - what is the price of rocketchat
+ - what is the licensce
+ answer:
+ - Rocket.Chat is free and licensced under MIT, so if you can download and run it freely.
+ - We charge only for hosting and services, you can check our hosting princes in
+ - https://rocket.chat/cloud
+ - and if you want a quotation for services, please fill out the contact form
+ - https://rocket.chat/contact
+ event: respond
+ type: block
+
+ - name: product-usage
+ level: product
+ expect:
+ - Usage and Limits
+ - limit of users
+ - user limit
+ - message limits
+ - message history limit
+ answer:
+ - here there is no limit for the number of users and messages in your own hosted Rocket.Chat instances.
+ - however we have some different plans for cloud hosting with different tiers of usage.
+ - check it out in https://rocket.chat/cloud
+ event: respond
+ type: block
+
+ - name: product-demo
+ level: product
+ expect:
+ - Experiment Demo
+ - Demo Hosting
+ - open rocketchat
+ - demo rocketchat
+ answer:
+ - You can try our demo version in https://open.rocket.chat
+ - And you can even create some channels to talk to your collegues there.
+ - However is good to remember that demo instance is administrated by Rocket.Chat team only.
+ event: respond
+ type: block
+
+ - name: product-return
+ level: product
+ expect:
+ - go back
+ - get back
+ - that is not what I am looking for
+ - return
+ - reset
+ - it's not that
+ answer:
+ - ok, let's get back on the main topics.
+ context: clear
+ event: respond
+ type: block
+
+ - name: product-error
+ level: product
+ answer:
+ - sorry, I don't understand, are we still talking about the product?
+ - if no, please let me know if you wanna `go back` to the main topics.
+ event: respond
+ type: block
+
+# # Cloud Services
+#
+# - name:
+# level:
+# expect:
+# -
+# answer:
+# -
+# next:
+# interactions:
+# -
+# trust: .9
+# error:
+# -
+# event: respond
+# type: block
+#
+#
+# # Development and White Labeling
+#
+# - name:
+# level:
+# expect:
+# -
+# answer:
+# -
+# next:
+# interactions:
+# -
+# trust: .9
+# error:
+# -
+# event: respond
+# type: block
+#
+#
+# # Partnership
+#
+# - name:
+# level:
+# expect:
+# -
+# answer:
+# -
+# next:
+# interactions:
+# -
+# trust: .9
+# error:
+# -
+# event: respond
+# type: block
+#
+
# chit-chat
- name: cc-yoda-quote
expect:
@@ -319,6 +774,99 @@ interactions:
event: respond
type: random
+ - name: greeting-how-are-you
+ expect:
+ - How are you?
+ - How are doing?
+ - How are you feeling?
+ answer:
+ - I am great, $user. Everything is peaceful around here...
+ - How can I be useful to you?
+ event: respond
+ type: block
+
+ - name: greeting-miss-you
+ expect:
+ - long time no see
+ - I missed you
+ - did you miss me
+ - do you remember me
+ answer:
+ - I missed you too...
+ - $user! It's been a while!
+ - I was starting to think you wouldn't remember me anymore =)
+ event: respond
+ type: random
+
+ - name: greeting-answer
+ expect:
+ - I'm fine
+ - I'm good
+ - I'm great
+ answer:
+ - cool =)! How can I help you?
+ - That's great!
+ - Awesome
+ - ok =)
+ event: respond
+ type: random
+
+ - name: greeting-thankful
+ expect:
+ - Thanks
+ - Thank you
+ - awesome Thanks
+ - thks
+ - thank you very much
+ answer:
+ - you're welcome =) there is anything else?
+ - great! if you need something else please feel free to ask
+ - cool, glad to help.
+ event: respond
+ type: random
+
+ - name: greeting-morning
+ expect:
+ - good morning
+ - morning
+ - morning bot
+ - good morning bot
+ answer:
+ - Hello, $user. I wish you a great day!
+ - Good morning, $user. How's the weather outside?
+ - It's a beatiful day to surf on the internert
+ - So great, $user ;)
+ - It's all better now that you got here, $user
+ event: respond
+ type: random
+
+ - name: greeting-afternoon
+ expect:
+ - afternoon
+ - good afternoon
+ answer:
+ - Hellos, $user! i wish you a fantastic afteroon!
+ - Good afternoon, $user. Did you have lunch already?
+ - It's a beautiful afternoon for a quick sleep mode ;)
+ - Good afternooooon, $user!
+ - $user, I was starting to miss you already
+ event: respond
+ type: random
+
+ - name: greeting-night
+ expect:
+ - good night
+ - good evening
+ - night
+ - evening
+ answer:
+ - A very good night to you as well, $user!
+ - Good night, $user!
+ - It is truely a good night, $user
+ event: respond
+ type: random
+
+# Configuration
- name: configure-debug
expect:
- "configure debug-"