adding livechatTransfer method to respond.coffee

scripts/bot/index.coffee

@@ -41,6 +41,7 @@ sendWithNaturalDelay = (msgs, elapsed=0) ->
 
   delay = Math.min(Math.max((msg.length / keysPerSecond) * 1000 - elapsed, 0), maxResponseTimeInSeconds * 1000)
   typing @, true
+
   setTimeout =>
     @send msg
 
@@ -51,21 +52,13 @@ sendWithNaturalDelay = (msgs, elapsed=0) ->
       cb?()
   , delay
 
-# check these
-livechatTransferHuman = (res) ->
-	setTimeout ->
-		res.robot.adapter.callMethod 'livechat:transfer',
-			roomId: res.envelope.room
-			departmentId: process.env.DEPARTMENT_ID
-	, 1000
-
-setUserName = (res, name) ->
-	res.robot.adapter.callMethod 'livechat:saveInfo',
-		_id: res.envelope.user.id
-		name: name
-	,
-		_id: res.envelope.room
-#
+# setUserName = (res, name) ->
+# 	res.robot.adapter.callMethod 'livechat:saveInfo',
+# 		_id: res.envelope.user.id
+# 		name: name
+# 	,
+# 		_id: res.envelope.room
+# #
 
 classifyInteraction = (interaction, classifier) ->
   if Array.isArray interaction.expect
@@ -247,17 +240,10 @@ module.exports = (_config, _configPath, robot) ->
     msg = res.match[0].replace res.robot.name+' ', ''
     msg = msg.replace(/^\s+/, '')
     msg = msg.replace(/\s+&/, '')
-    # console.log '\n\n'
-    # console.log JSON.stringify(res.robot)
-    # console.log '\n\n'
-    console.log JSON.stringify(res.message)
-    console.log '\n\n'
-    console.log JSON.stringify(res.envelope)
-    console.log '\n\n'
     # check if robot should respond
     if res.envelope.user.roomType in ['c','p']
       if (res.message.text.match new RegExp('\\b' + res.robot.name + '\\b', 'i')) or (res.message.text.match new RegExp('\\b' + res.robot.alias + '\\b', 'i'))
         processMessage res, msg
-        # TODO: Add engaged user conversation recognition
+        # TODO: Add engaged user conversation recognition/tracking
     else if res.envelope.user.roomType in ['d','l']
       processMessage res, msg

scripts/events/respond.coffee

@@ -3,19 +3,34 @@ natural = require 'natural'
 
 {msgVariables, stringElseRandomKey} = require path.join '..', 'lib', 'common.coffee'
 answers = {}
+livechat_department = (process.env.LIVECHAT_DEPARTMENT_ID || null )
 
 class respond
   constructor: (@interaction) ->
   process: (msg) =>
+    action = @interaction.action?.toLowerCase() or false
+    switch action
+      when 'transfer'
+        @livechatTransfer(msg)
+
     type = @interaction.type?.toLowerCase() or 'random'
     switch type
       when 'block'
         messages = @interaction.answer.map (line) ->
           return msgVariables line, msg
-        msg.sendWithNaturalDelay messages
+        msg.sendWithNaturalDelay messages, 0, action
       when 'random'
         message = stringElseRandomKey @interaction.answer
         message = msgVariables message, msg
-        msg.sendWithNaturalDelay message
+        msg.sendWithNaturalDelay message, 0, action
+
+  livechatTransfer: (msg) ->
+    setTimeout ( -> msg.robot.adapter.callMethod('livechat:transfer',
+                      roomId: msg.envelope.room
+                      departmentId: livechat_department
+                      ).then (result) ->
+                        console.log 'livechatTransfer executed! ' + result
+    ), 3000
+
 
 module.exports = respond

training_data/catbot-en.yml

@@ -87,8 +87,7 @@ interactions:
       - Ok, I'm transfering this to a real person.
       - one moment please.
     event: respond
-    context: clear
-    action: tranfer
+    action: transfer
     type: block
 
   - name: greeting-help
@@ -122,6 +121,99 @@ interactions:
     context: clear
     event: respond
     type: block
+
+  - name: greeting-how-are-you
+    expect:
+      - How are you?
+      - How are doing?
+      - How are you feeling?
+    answer:
+      - I am great, $user. Everything is peaceful around here...
+      - How can I be useful to you?
+    event: respond
+    type: block
+
+  - name: greeting-miss-you
+    expect:
+      - long time no see
+      - I missed you
+      - did you miss me
+      - do you remember me
+    answer:
+      - I missed you too...
+      - $user! It's been a while!
+      - I was starting to think you wouldn't remember me anymore =)
+    event: respond
+    type: random
+
+  - name: greeting-answer
+    expect:
+      - I'm fine
+      - I'm good
+      - I'm great
+    answer:
+      - cool =)! How can I help you?
+      - That's great!
+      - Awesome
+      - ok =)
+    event: respond
+    type: random
+
+  - name: greeting-thankful
+    expect:
+      - Thanks
+      - Thank you
+      - awesome Thanks
+      - thks
+      - thank you very much
+    answer:
+      - you're welcome =) there is anything else?
+      - great! if you need something else please feel free to ask
+      - cool, glad to help.
+    event: respond
+    type: random
+
+  - name: greeting-morning
+    expect:
+      - good morning
+      - morning
+      - morning bot
+      - good morning bot
+    answer:
+      - Hello, $user. I wish you a great day!
+      - Good morning, $user. How's the weather outside?
+      - It's a beatiful day to surf on the internert
+      - So great, $user ;)
+      - It's all better now that you got here, $user
+    event: respond
+    type: random
+
+  - name: greeting-afternoon
+    expect:
+      - afternoon
+      - good afternoon
+    answer:
+      - Hellos, $user! i wish you a fantastic afteroon!
+      - Good afternoon, $user. Did you have lunch already?
+      - It's a beautiful afternoon for a quick sleep mode ;)
+      - Good afternooooon, $user!
+      - $user, I was starting to miss you already
+    event: respond
+    type: random
+
+  - name: greeting-night
+    expect:
+      - good night
+      - good evening
+      - night
+      - evening
+    answer:
+      - A very good night to you as well, $user!
+      - Good night, $user!
+      - It is truely a good night, $user
+    event: respond
+    type: random
+
 # RocketChat Installation
 
   - name: install-intro
@@ -1131,104 +1223,12 @@ interactions:
       - son of a bitch
     answer:
       - whaaaat? you don't need to be rude, I'm just a machine..
-      - Oh yeh?! but at least my mother-board teached better..
+      - Oh yeh?! but at least my mother-board teached me better..
       - You touch people with those fingers?
       - sorry $user, I'm only an experimental bot...
     event: respond
     type: random
 
-  - name: greeting-how-are-you
-    expect:
-      - How are you?
-      - How are doing?
-      - How are you feeling?
-    answer:
-      - I am great, $user. Everything is peaceful around here...
-      - How can I be useful to you?
-    event: respond
-    type: block
-
-  - name: greeting-miss-you
-    expect:
-      - long time no see
-      - I missed you
-      - did you miss me
-      - do you remember me
-    answer:
-      - I missed you too...
-      - $user! It's been a while!
-      - I was starting to think you wouldn't remember me anymore =)
-    event: respond
-    type: random
-
-  - name: greeting-answer
-    expect:
-      - I'm fine
-      - I'm good
-      - I'm great
-    answer:
-      - cool =)! How can I help you?
-      - That's great!
-      - Awesome
-      - ok =)
-    event: respond
-    type: random
-
-  - name: greeting-thankful
-    expect:
-      - Thanks
-      - Thank you
-      - awesome Thanks
-      - thks
-      - thank you very much
-    answer:
-      - you're welcome =) there is anything else?
-      - great! if you need something else please feel free to ask
-      - cool, glad to help.
-    event: respond
-    type: random
-
-  - name: greeting-morning
-    expect:
-      - good morning
-      - morning
-      - morning bot
-      - good morning bot
-    answer:
-      - Hello, $user. I wish you a great day!
-      - Good morning, $user. How's the weather outside?
-      - It's a beatiful day to surf on the internert
-      - So great, $user ;)
-      - It's all better now that you got here, $user
-    event: respond
-    type: random
-
-  - name: greeting-afternoon
-    expect:
-      - afternoon
-      - good afternoon
-    answer:
-      - Hellos, $user! i wish you a fantastic afteroon!
-      - Good afternoon, $user. Did you have lunch already?
-      - It's a beautiful afternoon for a quick sleep mode ;)
-      - Good afternooooon, $user!
-      - $user, I was starting to miss you already
-    event: respond
-    type: random
-
-  - name: greeting-night
-    expect:
-      - good night
-      - good evening
-      - night
-      - evening
-    answer:
-      - A very good night to you as well, $user!
-      - Good night, $user!
-      - It is truely a good night, $user
-    event: respond
-    type: random
-
 # Configuration
   - name: configure-debug
     expect:
@@ -1261,3 +1261,17 @@ interactions:
     type: random
     action: train
     role: admin
+
+  - name: configure-livechat
+    expect:
+      - "configure livechat-"
+      - "set livechat-"
+      - "var livechat-"
+    answer:
+      - $key changed to $value!
+      - Got it! Now $key is $value
+      - $key = $value -> https://media.giphy.com/media/12NUbkX6p4xOO4/giphy.gif
+    event: configure
+    type: random
+    action: setVariable
+    role: admin